Affecting Other - Datacenter
2022-04-20 - Outage Confirmed - ETA: Unknown
we are currently having an issue relating to a switch in one of our data centers and some clients may be experiencing unstable connections. We are in touch with data center and expect a resolution soon. we shall update once done.
We sincerely apologize for the inconvenience this must be causing.
2022-04-21 - Outage Confirmed and resolved
The issue is resolved. We have been monitoring it and it's stable now. If you are experiencing any issues, please don't hesitate to contact us.
Please accept our sincere apology for the inconvenience caused.
Affecting Other - Inbound and Outbound Calls
2022-04-07 - Outage Confirmed - ETA: Unknown
Incoming and outgoing calls are not functioning at the moment.
Our tech team is working on restoring the service as soon as possible.
We apologize for any inconvenience caused.
2022-04-07 - 18:11 pm Outage Confirmed and resolved
Incoming and outgoing calls are now working fine. Please accept our sincere apology for the inconvenience caused.
If you still have an issue, please open a ticket asap so we can assist you.
2022-04-08 - Outage Confirmed - ETA: Unknown
We are aware that Incoming and outgoing calls are not functioning at the moment for some clients.
We assure you that our tech team is working on restoring the service as soon as possible.
We apologize for any inconvenience caused.
2022-04-08 - Outage Confirmed and resolved
Incoming and outgoing calls are now working fine, and the issue is solved permanently. Please accept our sincere apology for the inconvenience caused.
If you still have an issue, please open a ticket asap so we can assist you.
Affecting Other - VoIP Inbound, VoIP Outbound
2021-11-16 09:30 EST (UTC -5)
We're pleased to say that traffic since 9am EST has been normal and no reports received yet of any issues.
As of now, we're declaring this incident over, we will continue to monitor and if any issues re-appear, we'll reopen this incident and update you accordingly.
2021-11-16 08:30 EST (UTC -5)
As the working day commences some operators in Canada are reporting service restored, but they are monitoring closely as traffic begins to increase.
We remain cautiously optimistic that the situation has improved, although we'll be monitoring closely.
At this time we remain on full alert ready to handle an increase in demand on our support channels during the day in the event the disruption continues.
We'll provide a further update in around 1 hour once we've witnessed a decent amount of traffic to review.
2021-11-15 19:31 EST (UTC -5)
Sadly we have to confirm that the issues our Canadian users are facing are as a result of the storm damage that's ravaged the west of Canada. While none of our services have been directly impacted, some of our suppliers services are out as a result of the fiber cuts caused and many users calling our subscribers are being faced with varying messages about no route found, bad audio or dropped / failed to connect calls.
Most telcos in Canada are experiencing widespread outages even all the way to the east as a result of the damage.
We don't have any ETA at present and it's unlikely we will have tonight. We apologize for the inconvenience caused but we hope everyone is safe all across Canada with extra consideration to those directly affected by the storms.
2021-11-15 19:09 EST (UTC -5)
We're starting to see multiple operators in the Canada region acknowledge issues with their networks caused by adverse weather causing damage to major fiber lines.
Attempts to confirm this is indeed what's causing many of the issues being reported to us from Canada this afternoon and evening are under way.
2021-11-15 16:48 EST (UTC-5)
We've had reports from clients and notifications from some of our upstream carriers that service to/from Canada is somewhat unstable at this time. There have also been unconfirmed reports affecting parts of the US too.
Issues reported so far are:
We've verified the source of these issues are outside our network but we are working to get updates and a resolution to these issues as soon as possible.
We apologize for any inconvenience caused and thank you for your patience whilst we investigate.
Further updates will be posted here as they become available.
Affecting Other - Website, Email, Voicemail Emails, Fax Emails
2021-11-12 23:19 EST (UTC - 5)
The issue is now resolved.
2021-11-12 15:19 EST (UTC - 5)
The data center have confirmed a network issue affecting the reachability of some servers.
They are currently investigating. We've verified this is not impacting on any of our telephony services.
2021-11-12 15:14 EST (UTC - 5)
Our monitoring systems detected issues with our website and email servers a few minutes ago, initial indications are that the server is completely unreachable.
We have raised this to the data center to investigate.
At this time, any services that rely on our website or email (including but not limited to Tickets, Email to Fax, Fax to Email, Voicemail to Email) are currently unavailable.
You can always reach support by calling 1-613-699-8080.
A further update will be issued as soon as the situation permits.
All telephony services are still 100% operational.
Affecting Other - SIP Outbound, Hosted PBX Outbound
2021-11-10 10:51 EST (UTC-5) - Resolved
We've implemented a solution that will deliver caller ID if it's possible, but no guarantee is made.
Calls are now working to Panamá again. Thanks for your patience.
2021-11-10 10:51 EST (UTC-5) - Resuelto
Hemos implementado una solución que intentará la llamada con el caller ID si es posible, de lo contrario, la llamada se intentará sin el ID.
Ahora pueden hacer llamadas a Panamá nuevamente. Gracias por su paciencia.
2021-11-10 09:34 EST (UTC-5) - Update - ETA: 2021-11-10 12:00 EST (UTC-5)
Due to local restrictions on caller ID delivery, we are removing support for caller id to Panama for the time being so that calls may still continue.
All calls to Panama destinations will have the caller ID set to anonymous from this point forward and we expect to have calls flowing again by midday eastern time. Depending on local carriers, random caller ID may be displayed, this is outside our control.
We apologize for the continued disruption and for any inconvenience caused by the withdrawal of caller ID support for this area.
2021-11-10 09:34 EST (UTC-5) - Actualización - ETA: 2021-11-10 12:00 EST (UTC-5)
Debido restricciones locales sobre identificación de llamador (caller id), a partir de ahora decidimos descontinuar soporte de Caller ID en las llamadas con destino Panamá.
El ID presentado en llamadas a Panamá será bloqueado para que las llamadas puedan pasar correctamente. Estimado tiempo para completar el trabajo requerido es mediodía (hora este) hoy mismo.
Lo sentimos las molestias.
2021-11-09 16:00 EST (UTC-5) - Update - ETA: Unknown
All outbound calls to Panama are now affected, we continue working with our partners to isolate the cause and restore service as soon as possible.
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2021-11-09 16:00 EST (UTC-5) - Actualización- ETA: Desconocido
Ahora el fallo es afectando todas las llamadas salientes a Panamá, continuamos trabajando con nuestros proveedores para resolver la incidencia lo antes posible.
2021-11-09 15:39 EST (UTC-5) - Outage Confirmed - ETA: Unknown
Users of our outbound calling services using Panama caller ID will not be able to reach other Panama phone numbers using our service at present.
We have raised this with the local carriers and are working with them to restore service as soon as possible.
We apologize for any inconvenience caused.
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2021-11-09 15:39 EST (UTC-5) - Fallo confirmado - ETA: Desconocido
Usuarios de nuestro servicio para llamadas salientes que usan números de Panamá como su identificación de llamadas (Caller ID) no pueden llamar al otros números en Panamá en este momento.
Estamos en contacto con los proveedores locales para resolver la incidencia con la mayor brevedad.
Disculpa las molestias.
